Watchdog on The One Show
Matt Allwright and Nikki Fox investigate your consumer issues whilst keeping you up to date with the latest scams and advice, every Wednesday at 7pm on The One Show. To contact us email watchdog@bbc.co.uk, tweet us @BBCWatchdog or send us a message on Facebook BBC Watchdog.
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Many Pets - April 2024
Watchdog investigates pet insurance premiums
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Cinch - April 2024
We put some questions to car dealer Cinch.
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The Royal Mail and The Post Office – Counterfeit Stamps - April 2024
Watchdog investigates complaints about counterfeit stamps
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Revolut - April 2024
Watchdog investigated claims that Revolut is not doing enough to protect its customers.
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A Shade Greener LTD
Watchdog investigated complaints from viewers with regrets about getting solar panels
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AI Voice Scams
Watchdog conducts an AI experiment to accurately replicate voices from 2 minutes of speech
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Airport Meet and Greet Parking Firms
Matt Allwright met dissatisfied customers of airport meet and greet parking companies.
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Airport Special Assistance Complaints
Disabled customers have been stranded at airports despite pre-booking special assistance.
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AnyVan response 2021
Watchdog investigated complaints from customers about home removal service AnyVan.
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AnyVan response 2023
Watchdog investigated customer complaints about AnyVan. Its full response is here.
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Apostle Accounting
Some Apostle Accounting clients have to repay tax rebates HMRC say were ‘wrongly’ filed.
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AXA
Some AXA insurance customers say there have been delays following subsidence claims.
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B&Q Verified sellers
Viewers complaining about products bought from the B&Q marketplace website.
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Booking.com
Watchdog investigated reports of Booking.com customers being targeted by fraudsters.
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Boss Scams
Watchdog spoke to victims of gift card scammers posing as their boss.
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Candle Safety Labels
Watchdog investigated candle safety labels after people reported their candles exploding.
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Cazoo - Clarification
Cazoo are the official sponsor of the English Football League with branding at all clubs.
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Companies House
A street with 48 firms on the Companies House register, which was news to it’s residents.
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DVLA
Watchdog investigated complaints from drivers waiting months for licences from the DVLA
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eflorist
Watchdog investigated complaints from customers of eflorist.
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Evri: Missing Parcels
We spoke to Evri customers with video footage they believe shows couriers stealing parcels
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Facebook Marketplace
We heard complaints of fake bank apps being used by scammers on Facebook Marketplace.
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Fake Celebrity Endorsements
Watchdog looked into claims celebrities' images are being misused by online fraudsters.
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Flannels
We spoke to customers who say they were left out of pocket by supply chain issues.
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Glamira
Watchdog investigated faulty rings that were not covered by Glamira’s ‘lifetime warranty’.
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Goldcar
Watchdog heard from people who felt pressured into purchasing insurance they didn’t need.
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Grocery Delivery Apps
Our research found ordering groceries on delivery apps could cost you more per item.
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Hastings Direct
Some Hastings Direct customers say their cars were misplaced while with their insurer.
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Help to Buy
We heard complaints about difficulties receiving documents from the Help to Buy Scheme.
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Leaseholder Problems
We heard from many leaseholders with increasing service fees who questioned those charges.
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Lexus Car Security
Watchdog investigated reports of an increase of car theft of Lexus and Toyota motors.
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Lost Ashes, CVS Group
Watchdog viewers told us their dog’s ashes have been lost following cremation.
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Meet and Greet Parking
Meet and greet parking customers experienced serious issues when collecting their cars.
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MyIntensiveCourse
Learner Drivers told us of frustrations getting refunds after delays to their courses.
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Not In The Dog House
Watchdog heard about an online pet supplier often failing to deliver products and refunds.
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Not My De-Fault
Some customers are wrongly being issued negative markers on their credit files.
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O2 : Revisited
Viewers told us they’d been signed up to accounts with O2 without their knowledge.
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Oil In The Water
Watchdog received reports that car buyers had tried to lower prices by recreating a fault.
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Parking Charge Notices
Watchdog heard from drivers who felt they had received Parking Charge Notices unfairly.
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Revolut
Revolut customers told Watchdog of concerns over the companies in- app fraud warnings.
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Royal Mail
Watchdog investigates complaints from people who say they’ve not had post for weeks.
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Royal Mail
Watchdog investigated reports Royal Mail's redirection service was being misused.
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Scams
Watchdog investigated whether banks are doing enough to help customers with scams.
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Sensory Education Ltd
Sensory Education Ltd customers complained to us about toys arriving broken or not at all.
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Servicing Stop
Some viewers say they were left with incomplete work on their cars despite paying upfront.
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Severn Trent
Viewers told us of flooding into and around their homes from sewers owned by Severn Trent.
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Solar Panel Installation Companies
Watchdog heard of long waits for solar, and customers struggling to get deposits refunded.
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SSE/OVO
SSE/OVO customers complained to us about not being able to withdraw their in credit funds.