That piece of EU legislation you've all been asking for...
After 18 months, Peter Ward's TV broke down and Tesco refused to repair it. But Peter had read about a little known EU rule which says you can take goods back up to two years later and obtain a replacement, even if the guarantee has expired. In the end Tesco backed down.
Lots of you have been contacting us to ask for details of the legislation. It is EU Directive (1999/44/EC) and it states that "a two-year guarantee applies for the sale of all consumer goods everywhere in the EU. In some countries, this may be more, and some manufacturers also choose to offer a longer warranty period."
To read more click on this link here - open the word document and scroll down to page 7.
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